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Medisense Health Care

Appointment System
We would like to keep your waiting time to an absolute minimum. Consultations are by appointments. Urgent problems and emergencies are seen as they arrive. You can be assured that our doctors will do their best to see you as quickly as possible We run an appointment system with 10 minutes per consultation. Some consultations such as full medical checkups, insurance medicals, first antenatal visits and postnatal visits all require more time. If you require a longer appointment to discuss a complex issue please let reception know when making your appointment. Please note that if you require a further follow up appointment after you have seen your doctor it is recommended that you book this before you leave the practice.

Services Provided
Medisense Healthcare is pleased to offer:
• Pre-employment medicals
• Family Planning
• Antenatal Care
• Childhood Immunisations/clinics
• Menopause Counselling
• Advice on overseas travel
• Men's health
• Lung function tests
• ECGs.
• Minor surgical procedures
• Geriatric services
• Skin cancer check.
• Onsite pathology.
• Ingrown toenail treatments.
• Drug and alcohol services.
• Indigenous health services.

Car park facility.
We have a parking facility for more than 50 cars right at our front door. Our main entrance is on street level with extremely easy wheelchair access.

Medical staff availability.
Medical staff in this practice will always be available during normal surgery hours by telephone. Your call will be put straight through to the doctor in an emergency or deemed urgent by our triage nurse. In non-urgent cases there may be a wait, or the doctor will always endeavour to call you back.

After Hours Services
We are always available. We endeavour to provide an around the clock care for our patients in the area.

Please call our normal office number 6551 3111. The answering machine will give you the number to contact the doctor on call. We will call you back.

There is an after hours fee applicable.

AFTER HOURS
DOCTOR ON CALL: 6551 3111

Test Results
Please make sure that you have a follow up appointment for all your results. We will endeavour to book you in at the earliest appointment possible. Please ring us if you are unable to keep your appointment.

Privacy Issues
We strictly adhere to the code of best practice approved by the Australian Medical Association (AMA), Royal Australasian College of General Practitioners (RACGP) and as such your personal information and medical record is a sacred document. It is our policy to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We require that all our staff members sign a confidentiality agreement. No patient information will be disclosed to any other party without the patient’s signed consent. Please feel free to voice any concerns or queries that you may have directly to us.

 
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